Contact

For questions, feedback, corrections, or support, email [email protected]. That address reaches the people who actually maintain the tool.

What to include

A message that contains the following is much easier to act on:

The Reel link you tried, if the problem is about a specific Reel.
The exact text shown in the status line, if the tool stopped with a message.
Your browser and operating system — for example Chrome 120 on Windows 11 or Safari on iOS 18.
Whether the problem happens every time or only once.

What we can help with

A public Reel that will not transcribe.
A transcript that is clearly wrong in a reproducible way.
Privacy questions about what the service processes and what it does not.
A correction to anything stated on this site.
Accessibility problems with the page itself.

What we cannot help with

Transcribing private, deleted, or followers-only Reels — the tool has no access to them and no way to gain it.
Recovering an Instagram account, or any issue with Instagram itself.
Removing content from Instagram. Requests about a Reel should go to the person who posted it, or to Instagram.

There is no phone line and no live chat. Email is the only support channel.